Frequently asked questions

Please note I am passionate about my clients’ wellbeing and safety and will therefore always advise if I think a particular treatment is unsuitable for an individual.

What happens at a consultation?

When you contact EOS Aesthetics we will organise an initial consultation, this will involve a full assessment of your medical history. We appreciate and value the fact that all of our clients are unique and tailor treatments to their individual needs, working with their natural aesthetic.

During your consultation, we will discuss any questions and concerns you may have about the treatments and common side effects that may occur following a treatment. We will mutually agree a treatment plan and you will sign a consent form.

Once you decide to go ahead with your treatment, we will make the process as comfortable and as safe as we can for you, always adhering to best clinical practice.

You will be provided with post treatment information including the details of  the products used.

How much do treatments cost?

Due to an ongoing increase in the range of treatments we offer, and the bespoke nature of our services, we no longer publish prices online. We welcome price enquiries and are happy to discuss these with you prior to you booking a consultation. Please note we are a medical clinic and our prices reflect the level of professionalism, safety and investment we make in ensuring our services are industry leading. Please see our many reviews for an indication of our approach to patient care.

For any price queries please contact our clinic. Please note that all new patients are required to have an initial consultation. The cost of the initial consultation is £50 but this is redeemable in full against the cost of any treatment.

How should I prepare for treatment?

Please avoid drinking alcohol for 24 hours prior to treatment. Please also avoid using aspirin or other non-steroidal anti-inflammatory drugs for a couple of days before treatment, unless they are being used for a chronic medical conditions. Avoiding these medications will reduce your risk of bruising.

How long does treatment take?

Treatment takes between twenty minutes and an hour. It is considered to be a non-invasive outpatient procedure and most people immediately return to their normal activities.

Will the result be noticeable?

At EOS Aesthetics we want you to look your best and aim for our clients to achieve the desired results .

How soon will I see the results?

At EOS Aesthetics we want you to look your best and aim for our clients to achieve the desired results .

How long does the treatment last?

At EOn average anti-wrinkle treatments last between 3 – 6 months, with dermal fillers lasting between 9 – 18 months, depending on a number of intrinsic and extrinsic factors.

How do I get the best results from my treatment?

You will be provided with a personalised after care plan following your treatment, however as a general guide:

  • Don’t apply make up for up to 12 hours unless mineral powder based
  • Don’t undertake any extreme activity that will cause excessive sweating for 48 hours
  • Don’t drink anything too hot or cold following lip treatment
  • Do use perfume free moisturiser

What happens after my treatment?

You will have the opportunity to attend a review appointment 2 weeks after your treatment.

Are there any side effects?

Redness, swelling, mild itching on or around the dermal filler injection site is normal after treatment and generally subsides after a couple of days, however, I recommend you allow a full 2 weeks for complete resolution.

EOS Aesthetics Limited Terms and Conditions

Please ensure that you have read and fully understood them prior to booking any consultation or treatment. If you have any queries, please feel free to contact us by telephone on 07515872830 or via email on elaine@eosaesthetics.co.uk.

Appointment Cancellation Policy

We require 24 hours’ notice of an appointment cancellation (for both treatment and consultation appointment slots).

Treatment Appointment Slots

For certain treatment appointment types we will ask you for a £50 deposit to be paid at the point of booking. This can be paid via debit/credit card over the phone, or cash submitted to the EOS Aesthetics Clinic reception. Unfortunately we do not accept cheques. If you are unable to pay this when you first book, the appointment slot will be held for you for 24 hours, after which time it can be taken by other clients.

You can put the deposit towards the cost of your treatment at your appointment. If you decide not to go ahead with treatment at your appointment, the £50 will be refunded to you upon request. This can take up to 10 working days to be credited back to your card.

If you need to cancel or rearrange your appointment slot, the deposit can be refunded upon request as long as you give us 24 hours’ notice.

Consultation Appointment Slots

Consultations at EOS Aesthetics are free. Consultation appointment slots are standalone appointments (usually 20 minutes) in which the client and the clinician discuss treatment but none is carried out.

We do, however, take a £50 deposit at the point of booking consultation appointment slots. This can be paid via debit/credit card over the phone (or in EOS Aesthetics clinic reception), or cash submitted to the EOS Aesthetics Clinic reception. Unfortunately we do not accept cheques. If you are unable to pay this when you first book, the appointment slot will be held for you for 24 hours, after which time it can be taken by other clients.

The £50 deposit is then refunded to you upon request as long as you attend your appointment. This can take up to 10 working days to be credited back to your card.

If you need to cancel or rearrange your appointment slot, the £50 can be refunded upon request as long as you give us 24 hours’ notice.

You can also keep the £50 on your account with us as credit towards future treatments.

Refusal of Treatments

We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.

Please note that we do not provide treatments for anyone aged under 18 years.

Act of God

EOS Aesthetics does not issue refunds for Acts of God. An Act of God is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible. This also includes weather-related issues such as snow, ice, floods etc.

If EOS Aesthetics chooses to cancel a clinic due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled clinic. EOS Aesthetics Limited will make all reasonable effort to replace a cancelled clinic by arranging an alternative date but this cannot be guaranteed. Where the majority of customers for that clinic have been affected, this will be made free of additional charge.

Children

Our clinic has not been designed with children in mind, so we would prefer that you do not bring children to your appointment. However, if it cannot be avoided, please bring another responsible adult along with you to look after any children aged 12 or under.

Children are not allowed in clinic rooms at all, and cannot be left alone in any other areas of the clinic. Thank you for your understanding.

Complaints

EOS Aesthetics takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible.

Complaints about any aspect of EOS Aesthetics should be made in writing by emailing elaine@eosaesthetics or by writing to

EOS Aesthetics,

1B Coworth Road,

Sunningdale,

Berkshire,

SL5 0NX.

Complaints received in writing will be acknowledged by return email or letter within 21 days of receipt.

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