Booking an appointment implies agreement to our terms and conditions, please ensure that you have read and have fully understood them prior to booking any consultation or treatment.
EOS Terms and Conditions
for Consultations and Treatments
If you have any queries, please feel free to contact us:
info@eosaesthetics.co.uk
01344 291 846
07759 912664
Refusal of Treatments
We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.
Please note that we do not provide treatments for anyone aged under 18 years.
Events Outside of Our Control
EOS Aesthetics® does not issue refunds for Events Outside of Our Control. An Events Outside of Our Control is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible. This also includes weather-related issues such as snow, ice, floods etc.
If EOS Aesthetics® chooses to cancel a clinic due to an Events Outside of Our Control then it is not liable for any loss resulting to the customer as a result of this cancelled clinic. EOS Aesthetics® Limited will make all reasonable efforts to replace a cancelled clinic by arranging an alternative date, but this cannot be guaranteed. Where the majority of customers for that clinic have been affected, this will be made free of additional charge.
Children
Our clinic has not been designed with children in mind, so we would prefer that you do not bring children to your appointment. However, if it cannot be avoided, please contact the clinic beforehand to discuss.
Cancellations
Appointments may be cancelled or rescheduled with a minimum of 48 hours ’notice.
Where less than 48 hours ’notice is provided, any booking fee or prepayment made will be retained. If a booking fee has been waived, a £50 cancellation fee will apply.
Please note that cancellations made with less than 12 hours ’notice, or failure to attend an appointment, may incur a charge of up to 50% of the scheduled treatment cost.
Appointments are subject to availability until payment has been received and confirmation has been issued by EOS Aesthetics.
Before proceeding, please ensure that you have read and understood our full Terms & Conditions. Booking an appointment implies acceptance of these terms.
Booking Fees & Prepayments
A £50 booking fee is required for aesthetic consultations and selected treatment appointments. This fee is redeemable against treatment undertaken within two months of the consultation date.
Appointments remain provisional until payment has been received and confirmation has been issued by EOS Aesthetics.
Late Arrivals
Late arrival may result in treatment time being reduced or the appointment being rescheduled to avoid disruption to other patients. In some circumstances, late arrivals may be treated as a missed appointment and cancellation charges may apply.
Refusal or Deferral of Treatment
We reserve the right to decline or defer treatment where our clinicians believe treatment is not clinically appropriate, safe, or in the patient’s best interests. The clinician’s decision is final.
Treatment Outcomes
Individual results vary and cannot be guaranteed. Aesthetic and medical treatments are subjective in nature, and outcomes may be influenced by individual anatomy, lifestyle, healing response, and adherence to aftercare advice
Clinical Photography
Clinical photographs may be taken before and after treatment for medical documentation, treatment planning, and monitoring purposes. Images will be stored securely in accordance with GDPR and confidentiality regulations. Separate written consent will always be obtained for any marketing or educational use.
Medical Information
Patients are responsible for providing complete and accurate medical history information and for informing the clinic of any changes to their health, medications, or pregnancy status prior to treatment.
Complaints
EOS Aesthetics® takes pride in the quality of its service and as such endeavours to be approachable and understanding, resolving any issues as quickly as possible.
To speed up the process any complaints about EOS Aesthetics® should be made in writing by emailing or writing to EOS Aesthetics® at the address below.
Complaints received in writing will be acknowledged by return email or letter within one week of receipt.
